Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
Please refer to this Shipping and Tracking
Hello friends, our website has launched a quick purchase mode, where you can directly order your favorite goods without creating an account. Go choose your favorite products!
How do I change my shipping address?
Please refer to this Returns and Exchanges
How do I track the status of my order?
After we send the goods, we will receive a tracking number from the post office. I will then send this tracking number to you, and you can check the shipping status of the goods on the post office’s website.
Will you keep my credit card information on file?
Please refer to this Privacy Policy
Our website does not charge any taxes on orders.
We are currently operating only in Europe, Asia, and North America.
Will my items come in one package?
We will determine the number of packages to send based on the quantity of your order. If we split the goods into multiple packages, we will notify you promptly.
If you need to swap an item
Returns and Exchanges
Please refer to this Returns and Exchanges
When the goods you receive are different from the ones you purchased, please contact our staff as soon as possible and take photos of the received goods. We will verify this matter.
We will provide you with compensation for any losses incurred due to logistics transportation of the order.
Where should I mail my authorized return?
You can return your goods to logistics company.
How do I receive customer support?
Our website has a 24-hour customer service hotline and email address. You can contact us anytime, and we will provide you with the best customer support.
What do I do if I entered an incorrect shipping address?
If you find that you entered the wrong address after ordering goods, please tell us your correct address before we send the goods, and we will correct it for you.
Can I change or cancel an order after I’ve submitted it?
Of course, you can freely change your order for free before we send the goods.
Can I pre-order an item that is sold out?
Of course, you can contact customer service and specify the number of items you need. When we have the goods, we will notify you as soon as possible. We also accept personalized customization and wholesale.
The question above is not what I want to ask. What should I do if I have any other questions?
Dear friends, if the above answer does not answer your question, you can contact us at any time.
24h Tel：+86 18211822324
24h Email：wxiangyu81@gmail.com