Common queries answered
Frequently asked Questions
How long does it take for me to receive my order?
Please refer to this Shipping and Tracking
What is your return and exchange policy?
Please refer to this Returns and Exchanges
How do I change my shipping address?
If you find that you entered the wrong address after ordering goods, please tell us your correct address before we send the goods, and we will correct it for you.
How do I track the status of my order?
After we send the goods, we will receive a tracking number from the post office. I will then send this tracking number to you, and you can check the shipping status of the goods on the post office’s website.
How do I receive customer support?
Our website has a 24-hour customer service hotline and email address. You can contact us anytime, and we will provide you with the best customer support.
We are currently operating only in Europe, Asia, and North America.
Will my items come in one package?
We will determine the number of packages to send based on the quantity of your order. If we split the goods into multiple packages, we will notify you promptly.
Still need help?
Get in touch with us
Company Name：BLUE STAR TRADING LIMITED
Company Address: RM C, 6/F, WORLD TRUSTTOWER 50 STANLEY STREET CENTRAL HK
24h Tel：+86 18211822324
24h Email：wxiangyu81@gmail.com